Complaints
The complainant will be expected to convey the complaint to the Instructor, either verbally or in writing. The complainant may approach the Instructor personally or may have an advocate or via their employer.
You can complain as an individual or as a group.
Pro+Med (NZ) Ltd Head Office
If the complaint is not resolved at that level, the complainant or someone representing the complainant, may refer the complaint to the Training Manager, who will provide a copy of the complaints process for you to follow.
59 Church Street, Timaru
PO Box 46181, Temuka 7948
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Event Medical Services
If the complaint is still unresolved then the complainant can lodge a complaint with the NZ Qualifications Authority.
If you are not a learner, but you have concerns about an education organisation which you think NZQA should investigate, please refer here to advise NZQA of concerns about a tertiary education provider.
Information is available on the NZQA website or by contacting NZQA:
PO Box 160, Wellington 6140, New Zealand
Study Complaints | Ngā amuamu tauira is the new, combined student contract dispute resolution scheme. Learners can contact the Study Complaints | Ngā amuamu tauira service about:
- Financial matters
- Contractual matters
- Redress claims after an NZQA investigation.
Learners can contact the service on:
Tertiary Education Dispute Resolution – helping domestic learners and providers resolve disputes – a free independent service.
Make a complaint: NZQA – How to make official complaints about NZQA and other organisations